Greg's Blog
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Thursday, February 15, 2018
Packaged Contact Center Enterprise (PCCE) does support Departments.
And you don't need CCMP for it.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_6_1/maintenance/Guide/pcce_b_admin-config-11_6/pcce_b_admin-config-11_6_chapter_0100.html#PCCE_RF_BEE6861D_00
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